There are some occasions where your Paddy Power account may have been closed down. This could be for a number of reasons, whether it’s due to inactivity, a temporary suspension, cooling-off period, self-exclusion or simply unable to complete verification.
It’s worth noting that if your Paddy Power account is not active for 13 consecutive months and there is a positive balance in the account, you will be charged an inactivity fee at a rate of £5 every month. However, if you reactivate your account by logging on and placing a bet or making a transaction, then you’re entitled to a full refund or the fees.
If you do not know why your account is shut down, then you need to reach out to the customer support department and find out why your account was closed.
Here’s how you can reach out to the support service. You can hit the Help & Contact button in the sidebar menu.
Then you can scroll down and find the live chat option.
Then you can request to open your account again.
If you self-excluded from your Paddy Power account because you found yourself betting over your budget or believe yourself to have a gambling problem, then you should take a step back and really think about reopening your account. If you still believe you are at risk of losing control of your betting, then it’s best to leave the account closed.
If you are confident that you are well enough to restart your betting activity, then you can request for the support guys to remove the self-exclusion. The support agents will ask you a few questions before activating your betting account.
Reasons why your account may be closed:
Self-exclusion – A self-exclusion period usually lasts for a minimum of six months. You will not be able to access your betting account or open any new accounts on any gaming brands that sit under the operator. You cannot open your Paddy Power account until the self-exclusion period is up.
Cooling-off period – This prevents you from accessing your account for a set period of time, such as a day, week or month. You apply this to your account to give yourself a break from betting. You can request to end the cooling-off period by reaching out to the support team.
Verification failed – If your documents do not match up or the information seems suspicious then the Paddy Power team may not complete your verification. To get your account started, you need to make sure you provide all the correct documentation and make sure it lines up with the information you have provided.
Closed by Paddy Power – If Paddy Power believes that you are abusing bonuses, playing unfairly or displaying suspicious betting patterns then they may close your betting account. If this happens you will not be able to redeem the account or open a new account. You will have to move to another bookmaker.