There are many reasons for customers’ account being blocked at Betway. Some are related to fraud, while others may be to do with a failure to verify your identity or something security-related.
This is why players must read Betway’s Terms and Conditions before registering on the site. Within the T&C’s you’ll find key information on how to use the site properly and avoid being hit with a locked account.
The first thing customers at Betway should do to protect against a blocked account is to ensure each piece of ID documentation is correct and up to date. Without the correct legal information, Betway cannot let players continue using the site.
Should an underage customer sign up with Betway, the account will be promptly shut down.
Other reasons for having a Betway account locked can be found in the next section.
Reasons For Betway Account Locked
- Duplicate Accounts – Bettors at Betway may only have one account. If Betway finds that a customer is using multiple duplicate accounts, all accounts (except the profile created first) will be closed.
- Illegal Activity – Acts such as money laundering, cheating, fraud, identity theft will result in having a Betway account locked.
- Incorrect Region – If you incorrectly claim to reside in a particular State, but actually live elsewhere, Betway may close your account.
- Letting Others Use Your Account – Betway does not allow friends, family, or anyone you know to use your personal Betway account for any purpose.
- Processing a Chargeback – Betway players cannot process chargebacks or return requests via their bank.
- Using Third-Party Funds – All funds deposited, withdrawn and wagered on Betway must be that of the player and nobody else.
If Betway sees fit, the site reserves the right to ban your account without prior notification. Any funds present in the account at the time of the accounts’ closure will remain in the account until the issue is resolved.
Betway can ban accounts for any reason with fourteen days’ notice. During this time, players should withdraw funds remaining in the account using the preferred banking method.
It should also be noted that Betway can close players’ accounts for abusive language towards support agents during online or telephone communication, as well as communication via other means.
How To Reopen Betway Locked Account
Contact Betway’s customer support team if your account closure is related to the failure of uploading correct identity documentation. If you can provide the correct information, Betway may reopen your account.
However, if your closure is unrelated to identity verification unless during the investigation Betway finds that your account is free of prohibited behaviour, your account cannot be reopened.
This also applies to accounts that have been locked for Safer Gambling. If your account has been blocked for Safer Gambling reasons, Betway may shut your account to protect your health and finances.